Interact Services – Real-Time Customer Communication
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Customer Feedback
Quickly and easily create micro journeys to capture customer input, feedback, or preferences.
Our Interact service can quickly generate and deploy new customer journeys as new business processes arise. Easily reach out to all your customers and capture their response when required.
Key Features & Benefits
Branded micro journeys Tailored to capture the information you need
Using RCS and SMS yields quick results. Most responses within 1 hour
Real time reporting allows quick results
Full visibility of answers that are linked to customer allowing for further action if required
These journeys can be utilised across all channels:
Personalised links sent via RCS, email, SMS, or other communication methods
QR codes added to letters or physical materials
Results are fed back to you with full visibility of responses, and campaigns can be run as a one-off or on an ongoing basis to suit your business needs.
Do you operate call centres?
We have a range of tools available to help improve efficiencies and increase collections
When can they be used?
Quickly gather information with variable routes based on customer responses.
Use Cases Include:
- Customer feedback
- Complaints processes
- Confirming eligibility criteria
- Complete registraion process
Features
Set up branded, engaging questionnaires with customised formats:
- Text boxes
- Sliders
- Multiple-choice options