Call Agent Toolkit – Support Agents with Intelligent Tools
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Call Centre Agent Toolkit
Boost agent efficiency and manage inbound calls with our Call Centre Agent Toolkit. The console enables real-time contact options, enhancing collections via paylinks, recurring payments, or plans.
Yakara AgentMessenger connects with customers, offering agent interaction while controlling call rates and optimising utilisation.
Agent Console
Our call centre toolkit offers a range of tools that enable agents to personalise payment options while integrating seamlessly with your existing collections process. These options include:
Deferred Payments
One Time Payments
One-off Reduced Payments
Payment Plans
Call Backs
Features & Benefits of Agent Consoles
Cloud-based system that enables agents to create more positive outcomes.
Payment invite links or QR codes can be sent via multiple channels: SMS, Webchat, and Email.
Maximise positive outcomes from calls to increase collections
Create personalised payment links while talking to customers (STAT)
Dashboard visibility for full oversight of call outcomes, enabling follow-up actions and fulfilling consumer duty.
Be in control of in bound calls - Yakara AgentMessenger
A challenge
Managing call centres can be challenging, particularly when balancing resources and customer service.
Proactive
AgentMessenger proactively drives inbound calls during periods of sufficient staffing. Customers are contacted in a priority order set by you, ensuring maximum efficiency.
Prompted
With AgentMessenger, customers receive an interactive voice call, prompting them to make a payment or transfer to an agent. Call volumes can be controlled to prevent agent overload.