Yakara has proven track record in delivering value to large retailers. Including increasing collections throughout the payment cycle, gathering customer feedback and keeping customers up to date.
Retailers are constantly challenged to increase sales, provide excellent customer service and remain competitive in an increasingly online and mobile world. At Yakara we understand the unique challenges you face, and we have a range of specialised tools to aid you in revenue collections, customer service, marketing and deliveries.
Engage your customers throughout the collections process with smart collections. We support omni-channel payments so you can contact your customers through the most efficient means possible.
Through mobile, interactive voice response (IVR), SMS and web, you can launch multi-channel campaigns. Our MobilePay service allows you to send bill reminders to customers containing a personalised smartlink through to a secure mobile payment environment, without the need for an app download. Identity verification is smooth and simple, and card details can be saved for swift future payments.
Our AgentAssist payment console arms your recovery agents with the tools they need to take more payments and provide better customer service. With our innovative payment tools, your agents will be able to end every call on a positive action and identify any customers who may be in hardship. The payment toolkit consists of:
Did you know that 98% of text messages are opened, and on average they are read within three seconds? (Frost & Sullivan Research)
Mobile promotion allows you to immediately make contact with your customers with real-time offers and announcements. Promote your loyalty card programme, announce a limited time sale or encourage customers back with special promotions and offers.
Using branded messaging and micro journeys, Yakara can seamlessly integrate with your existing customer engagement strategy.
Technologies available are RCS, SMS, Weblinks, automated interactive phone line, QR codes, WhatsApp and more.
Yakara can quickly set up tailored questionnaires to capture customer feedback or data. The micro journey can start via SMS, RCS or QR code on printed comms.
This has been used to gather customer feedback, verify eligibility criteria and collect customer data.
Yakara has helped us to improve our arrears management and boost customer service across multiple retail brands. Our call centre advisors can now easily introduce callers to self-service options, whilst we have seen a 40% improvement in our automated collections cycle.
The Council’s collaboration with Yakara has delivered immediate results. The integrated text reminder and payment option offers customers greater convenience and has helped improve collection rates. The Yakara team took time to listen to our requirements and this played a huge part in delivering a successful customer engagement tool.
Yakara’s service reminds patients when their NHS appointments are due and enables them to confirm, change or cancel their slot. We have seen a reduction in missed appointments, helping to make our clinic more efficient and effective. Patient data security is paramount and we trust Yakara to process this with the necessary diligence and care.
