Yakara’s Retail Messaging Solutions help major retailers enhance every stage of the customer journey. From boosting collections during the payment cycle to gathering valuable feedback and keeping shoppers informed in real-time, we support smarter, more responsive engagement that delivers results.
Retailers today face constant pressure to grow sales, enhance customer service, and remain competitive in a fast-paced digital landscape. As more customers shop online and via mobile, clear and timely communication has become essential for success.
At Yakara, we understand these evolving demands. That’s why our Retail Messaging Solutions empower you to engage customers more effectively and efficiently throughout their journey.
For example, you can send real-time updates, collect payments faster, and share offers that drive action. In addition, our tools simplify communication by ensuring every message is relevant, personalized, and delivered on time.
As a result, you’ll improve revenue collection, strengthen customer support, and increase satisfaction across every touchpoint. With Yakara, retailers don’t just keep up—they lead the way with smarter messaging.
To begin with, reaching your customers at every stage of the collections process is crucial. That’s why Yakara provides fast, intelligent messaging paired with omni-channel payment solutions. Whether it’s mobile, IVR, SMS, or web, we help you connect using the method your audience prefers. Furthermore, our MobilePay service makes bill reminders seamless and secure. Smartlinks open directly in a mobile-optimised environment, with no app required. Customers can select from flexible payment options including cards, digital wallets, and Pay by Bank. They can also authenticate quickly and securely save their details to simplify future transactions. As a result, your collections process becomes faster, more efficient, and effortless for customers every time.
Give your agents the tools they need to support customers, improve payment outcomes, and guide them on onward journeys. With Yakara’s AgentAssist payment console, recovery agents can take confident action on every call—even when speaking with customers facing financial hardship.
Our solution includes a flexible payment toolkit to help resolve debt while supporting positive onward journeys:
With AgentAssist, every customer interaction becomes an opportunity to resolve debt, support onward journeys, and build lasting trust.
Did you know that 98% of text messages are opened—and most are read within just three seconds? (Frost & Sullivan Research)
That’s why mobile promotions are so effective. With Yakara, you can reach your customers instantly through targeted messages, real-time offers, and timely updates.
Promote your loyalty program, launch limited-time sales, or re-engage inactive customers with exclusive deals. As a result, you stay top-of-mind and drive immediate action with minimal effort.
Yakara helps you deliver consistent, branded messaging across every touchpoint. By supporting micro journeys, we seamlessly integrate with your existing customer engagement strategy.
In addition, we offer a wide range of communication channels including RCS, SMS, Weblinks, automated phone lines, QR codes, WhatsApp, and more. As a result, you can connect with your customers wherever they are—on the platform they prefer.
Yakara makes it easy to gather insights with tailored questionnaires. You can launch micro journeys via SMS, RCS, or even QR codes on printed materials.
This approach helps you quickly collect feedback, verify eligibility, and capture valuable customer data. As a result, you gain actionable insights to improve service and decision-making.
Yakara has helped us to improve our arrears management and boost customer service across multiple retail brands. Our call centre advisors can now easily introduce callers to self-service options, whilst we have seen a 40% improvement in our automated collections cycle.
The Council’s collaboration with Yakara has delivered immediate results. The integrated text reminder and payment option offers customers greater convenience and has helped improve collection rates. The Yakara team took time to listen to our requirements and this played a huge part in delivering a successful customer engagement tool.
Yakara’s service reminds patients when their NHS appointments are due and enables them to confirm, change or cancel their slot. We have seen a reduction in missed appointments, helping to make our clinic more efficient and effective. Patient data security is paramount and we trust Yakara to process this with the necessary diligence and care.
