Improve patient outcomes while streamlining resources with Yakara. Appointment handling, waiting list management, pre visit information gathering and electronic letter displays.
NHS trusts and boards around the country are under increasing pressure to cut costs and reduce the number of missed appointments (“Did Not Attends”). People not turning up for their scheduled appointments costs the NHS millions in wasted time and resource each year, and practices are challenged with reducing the impact.
Our services can interact with your Patient Administration System (PAS) so you can support self-service appointment scheduling within your practice.
Our Yakara AutoAppoint solution enables you to send timely reminders to your patients when they have an appointment coming up.
If your patient has to change or cancel their appointment, you can provide them with alternative options that they can rebook in a few clicks.
Keep your patients informed and up to date on your opening hours, holiday closures or service alerts. You can also remind them when they are due for a check-up, health screening or vaccination.
Our omni channel approach allows you to contact patients via their preferred means for effective results.
For private institutions, our automated payments technology makes the collections process easy.
We can provide omni-channel payments through RCS, SMS, voice, text and web and will work with you to contact your customers at the right time, through the right channel.
Mobile payments can be collected through a secure embedded link within a text message, or your customers can call through to an automated interactive voice response (IVR) line where they can make their transaction through voice and touch tones.
Avoid time and resource wastage associated with DNA appointments, and abandon costly calls and letters.
Improve your patient care with more communication regarding your practice and their appointments, prescriptions and health checks.
Automating your appointment scheduling will free up your staff to focus on other tasks.
Yakara has helped us to improve our arrears management and boost customer service across multiple retail brands. Our call centre advisors can now easily introduce callers to self-service options, whilst we have seen a 40% improvement in our automated collections cycle.
The Council’s collaboration with Yakara has delivered immediate results. The integrated text reminder and payment option offers customers greater convenience and has helped improve collection rates. The Yakara team took time to listen to our requirements and this played a huge part in delivering a successful customer engagement tool.
Yakara’s service reminds patients when their NHS appointments are due and enables them to confirm, change or cancel their slot. We have seen a reduction in missed appointments, helping to make our clinic more efficient and effective. Patient data security is paramount and we trust Yakara to process this with the necessary diligence and care.
