Allow customers to easily make payments for one-off payments, recurring subscriptions or as part of an arrears management strategy.
Technology has changed, and continues to change the way customers use financial services. Forbes (2025), tell us that in 2021, 76% of adults used mobile banking and consumers expect to be able to manage finances via digital technology.
Balancing technology and customer experience is key to customer satisfaction.
Our omni-channel approach works with your existing collection strategy to enhance processes, saving you money while increasing your capabilities.
We work with you to find the right mix of engagement platforms foryour customers and offer the payment method they prefer, direct to your merchant account.
This could be SMS payment reminders, payment links via webchat or QR codes on letters.
Send personalised customer communications using pre defined templates, adaptable across of channels.
A tailored contact strategy that works with your dunning cycle, keeps customer informed about their accounts and requests payment in a timely manner.
Using dynamic data you can ask your customers security questions to verify their identity without the need for them to have reference numbers at hand. You can also use text message alerts to check the validity of phone numbers and implement 2-factor authentication for an extra layer of account security.
Managing consumer debt in an empathetic manner while also ensuring collections are made is a difficult balance to manage. Yakara has a range of tools that allows agents to tailor collections to customers circumstances. Live reporting keeps you informed.
Ensure your customers are happy with the service they are receiving by sending them a short customer satisfaction survey via SMS. Real time reporting shows you where the gaps are in your customer service, so you can identify and rectify them immediately.
Yakara has helped us to improve our arrears management and boost customer service across multiple retail brands. Our call centre advisors can now easily introduce callers to self-service options, whilst we have seen a 40% improvement in our automated collections cycle.
The Council’s collaboration with Yakara has delivered immediate results. The integrated text reminder and payment option offers customers greater convenience and has helped improve collection rates. The Yakara team took time to listen to our requirements and this played a huge part in delivering a successful customer engagement tool.
Yakara’s service reminds patients when their NHS appointments are due and enables them to confirm, change or cancel their slot. We have seen a reduction in missed appointments, helping to make our clinic more efficient and effective. Patient data security is paramount and we trust Yakara to process this with the necessary diligence and care.
