Covid-19
Since the start of COVID, organisations have had to make drastic changes to the way they operate. We have been helping our clients to continue operations safely and securely from home with our agent-assisted and self-service solutions.
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Business Continuity
Due to the Covid-19 outbreak we have activated our business continuity plan. We would like to assure our customers of the measures we are taking to maintain our services.
The health of our employees and clients is important to us, and we are closely following guidance from the Government, the NHS and the World Health Organisation. Our employees are working remotely and securely, and we are confident that our services will continue to operate without disruption.
We are also working closely with our suppliers and partners to ensure that they have the necessary measures in place for business continuity.
We understand that these challenging circumstances may mean that some of our clients need to make changes to the way they communicate with their customers. We have increased our voice and text messaging capacity, allowing us to fulfill your requirements.
We are also operating fully PCI DSS compliant payment handling for our clients who’s staff are working from home.
Please get in touch if you have any questions or would like to discuss customer engagement and payment services.