Appointment scheduling
Yakara AutoAppoint is our appointment handling service that promotes self-service and reduces the load on your staff. Drive down your number of “Did Not Attend” appointments by encouraging customers to self-serve through our intuitive SMS and interactive voice response services.
Features
Timely reminders
We understand how frustrating it can be when time, money and resource is lost on people not turning up for their scheduled appointments. With AutoAppoint you can send your customers helpful reminders when their appointment is approaching.
Self-service scheduling
Through a secure embedded link within an SMS message, your customers can be given the option to either cancel or change their appointment time, picking from a list of available time slots. Alternatively, you can provide your phone number for them to call and speak to your staff, or refer them to an interactive voice response (IVR) line.
Simple verification
Our verification process makes right party customer identification easy without the need for long, cumbersome reference numbers or passwords. Using highly personalised, dynamic information, your customers will be able to confirm their identity with ease and convenience.
Your corporate branding
You can personalise the look and feel of the whole process, so that your customer can be assured they are engaging with your brand safely and securely.
Easy integration
AutoAppoint seamlessly integrates with your current booking management system/patient administration system so you can give your customers a quick and easy self-service experience.
Security and compliance
At Yakara, security is always our top priority. We operate from ISO 27001 compliant data centres and we are PCI DSS Level 1 certified for payment processing.
Drive down costs
Every missed appointment costs you valuable time and money. It has been reported that in the NHS alone, 61,000 appointments are being wasted every day by patients not showing up, and the lost time by doctors adds up to almost £300 million annually. Our clients have seen a dramatic decrease in the number of missed appointments by automating their appointment handling with Yakara AutoAppoint.
The customer journey
