Interactive
voice response
An IVR system can greatly improve the operations of your call centre by automating customer interactions and allowing them to self-serve out of business hours. Using touch tones, your customers will be able to safely and securely enter their card information to make payments without any need for human intervention.
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Self-service payments
Provide intuitive service to your customers 24/7
Cost-effective customer service
On average, taking an IVR payment is up to seven times cheaper than talking to a live agent, with the added benefit of providing your service out of hours when your business is closed.
Personalised communications
We understand how important your brand identity is for your business, so we provide professionally recorded voice scripts which can be deployed in any language or regional accent to suit your brand.
Omni-channel payments
Our IVR line an be deployed in conjunction with our other payment services so you can launch multi-channel campaigns across your collections cycle.
Secure and compliant
We operate PCI DSS Level 1 compliant processes and infrastructure for our payment handling services.
Why implement an IVR system?
Yakara collaborated with us to implement mobile and interactive voice response payments across the UK and Ireland. They closely listened to what we needed and have provided us with and excellent service that has both improved our collections process and saved us money.
Yakara collaborated with us to implement mobile and interactive voice response payments across the UK and Ireland. They closely listened to what we needed and have provided us with and excellent service that has both improved our collections process and saved us money.