Yakara works with you to improve collections throughout the payment cycle. Using omni-channel messaging to keep customers informed and provide secure payments from card, payment wallet or open banking.
In the utility industry, customer retention is becoming a bigger challenge as comparison sites make brand switching easier than ever before. Keep your competitive advantage by supplying your customers with superior customer service. We can help you to stand out from the crowd with our specialised customer engagement services.
We provide omni-channel payment capability, where your customers can pay by mobile, SMS, interactive voice response (IVR) or web.
With Yakara MobilePay service you can remind your customers when they have a bill due with SMS alerts, containing secure personalised links through to mobile payment. Verify your customers’ identity with ease, using dynamic data so they don’t have to dig out old reference or customer ID numbers. The option to save their card details for later makes the process even faster for next time.
Our IVR service can be deployed in any regional accent or language, and your customers can pay over the telephone using voice and touch tones.
Our Yakara AgentAssist payment console can help you bolster your debt recovery processes and also identify any customers who may be facing financial hardship.
With our console your agents can trigger a number of different payment actions, including deferred payments, reduced payments and automatic call backs.
We also provide a unique “promise to pay” service where if your customer cannot pay a balance immediately, a suitable date can be agreed and an SMS message with a secure mobile payment link will be sent to collect the funds.
We can help you to create a decision tree to show your agents what kind of payment should be taken for each customer’s individual needs, and identify any who should be referred for help and advice.
Give your customers the option to top up their smart meter from the convenience of their own home, 24/7. Through mobile and IVR your customers can quickly verify their identity and then enter their payment details to complete the transaction.
Using our intelligent IVR line, your customer simply has to call, verify their identity and then enter their payment details. It’s as simple as that.
Alternatively, your customers can use our text to pay option where they receive a secure link to mobile payment by texting “PAY” to a short coded telephone number.
Collecting customer feedback is made easy with Yakara. Questionnaires can be created for multiple scenarios and triggered automatically or sent on demand.
Real time reporting lets you identify any recurring issues and resolve any common complaints.
Scheduling engineer visits can be challenging, and the costs associated with customers not being home for their appointment can mount up.
With Yakara AutoAppoint you can remind customers when they have an appointment due, and provide a link for them to cancel or reschedule their appointment if necessary.
Offer customers the option to set up a regular recurring payment using card or payment wallet.
Payments are taken automatically on the agreed schedule with the customer being reminder ahead of time, and receiving a receipt after payment is taken. Recurring payments offer a quick and flexible option for recurring payments and subscriptions.
Keep your customers up to date when it comes to their accounts. From contract renewals to service alerts, you can keep your customers happy and informed with digital letter displays and omni-channel messages.
Yakara has helped us to improve our arrears management and boost customer service across multiple retail brands. Our call centre advisors can now easily introduce callers to self-service options, whilst we have seen a 40% improvement in our automated collections cycle.
The Council’s collaboration with Yakara has delivered immediate results. The integrated text reminder and payment option offers customers greater convenience and has helped improve collection rates. The Yakara team took time to listen to our requirements and this played a huge part in delivering a successful customer engagement tool.
Yakara’s service reminds patients when their NHS appointments are due and enables them to confirm, change or cancel their slot. We have seen a reduction in missed appointments, helping to make our clinic more efficient and effective. Patient data security is paramount and we trust Yakara to process this with the necessary diligence and care.
